Mystery shopping (Mystery consumer, secret shopper) is a tool being used by many companies used to measure quality of service, or compliance by gather specific information about products and services. Our trained skilled employees anonymously evaluate infrastructure, processes, service delivery, customer service, operations, employee integrity, merchandising and product quality by conduct specific tasks such as purchasing a product, asking questions, registering complaints or behaving in a certain way, internal audit & staff, and then provide detailed reports or feedback about their experiences about in store service standards and conformity of process. Whether you choose video mystery shopping, audio recorded visits or written reporting, our detailed audits are delivered addressing all of client objectives with exceptional care of them, and quickly become their most responsive, flexible and valuable partner. Areas we cover: